Lark Photo — Support

Lark Photo declutters your camera roll one date at a time. This page answers the questions we expect; for anything else, write to support@larkstudio.dev and a person (Rob) will reply.

Getting started

Why does Lark need full access to my photos?

Lark gathers every photo and video taken on one calendar date across every year you’ve owned a phone. To find them it has to read the dates of your whole library, which iOS only allows with Full Access. If you chose “Limit Access” when iOS asked, open Settings → Apps → Lark Photo → Photos and choose Full Access.

Does anything leave my phone?

No. Lark has no account, no server, and no analytics. Your photos and your progress stay on your phone. See the Privacy Policy.

Deleting

I tapped the trash. Is the photo gone?

Not yet. Tapping the trash puts a photo in a queue you review first. Nothing is deleted until you open the trash, confirm, and iOS asks you once more.

Where do deleted photos go?

To the Recently Deleted album in the Photos app, where iOS keeps them for 30 days. To get one back, open Photos → Albums → Recently Deleted, select it, and tap Recover. To free up the space right away, empty that album.

I use iCloud Photos. Does a deletion affect my other devices?

Yes, just as it would in the Photos app: a deletion on your phone applies to every device signed in to iCloud Photos, and lands in Recently Deleted on each of them.

My storage didn’t go down after deleting.

Deleted items sit in Recently Deleted for 30 days and still count toward storage until then. Empty Recently Deleted in Photos to reclaim the space immediately.

The free trial and your purchase

What’s free?

Everything, for your first 7 dates. Open a date, sort it, delete what you don’t want. After 7 dates, one purchase unlocks the other 359.

Is it a subscription?

No. It’s a single one-time purchase, and it’s yours for good.

I bought it, but the app asks me to buy again.

Open the purchase screen and tap Restore Purchase. Make sure the iPhone is signed in to the same Apple Account you bought it with. If that doesn’t fix it, email us.

I got a new iPhone.

Sign in to the same Apple Account, install Lark Photo, and tap Restore Purchase to unlock it. Your sorting progress comes along when you set up the new phone from your old one, whether by iCloud Backup, a computer backup, or the phone-to-phone transfer during setup. If you set the new phone up as new instead, the progress stays with the old one and you’ll start a fresh calendar. In rare cases a transferred phone may show a few already-sorted photos again when you revisit a finished date; nothing is deleted or lost.

Can I get a refund?

Purchases are made through Apple, so Apple handles refunds. Go to reportaproblem.apple.com, sign in, find Lark Photo, and choose Request a refund. We can’t issue refunds ourselves.

Reminders

How do I turn reminders on or off?

Open Progress (the “N of 366 dates sorted” link on the home screen), then Notifications. Choose daily, weekly, or monthly and a time. To stop them, switch the toggle off there, or turn off notifications for Lark Photo in iOS Settings.

Starting over

What does “Start a New Lap” do?

It clears the calendar so every date is unsorted again and you can take a fresh look through your library. Deleted photos stay deleted, and your favorites, albums, and stats are kept. You’ll find it at the bottom of About, behind two confirmations.

Can I reset everything, including stats?

Delete the app and reinstall it. Your photos are not affected, and your purchase can be restored.

Contact

Email support@larkstudio.dev. Including your iPhone model and iOS version (Settings → General → About) helps us help faster.

Lark Photo is made by Lark Studio, LLC. Privacy Policy · Terms of Use